Effective 4 November 2026. VisaClarity AI is operated by TRUSTWELL SAFETY LIMITED in New Zealand. Contact support@trustwellsafety.co.nz.
Purpose and limits
VisaClarity AI helps you organise evidence, keep preparation tasks, identify visible document issues and draft text from your own facts. You choose the correct visa route, verify current official instructions, check every AI finding and submit your own application. Starting prompts are not an exhaustive legal checklist. The service does not determine eligibility, authenticate evidence, submit applications, provide regulated immigration advice or guarantee acceptance. Seek an appropriately qualified professional when you need advice about your circumstances.
Your account and documents
You must be at least 18 to hold an account. Keep credentials private, give accurate information and only share documents you have permission to use. Do not forge evidence, misrepresent AI output as official approval, or use the service unlawfully. You retain your rights in uploaded content and permit the processing described in the privacy notice to deliver the requested service.
Your workspace
Create an account and confirm your email to save applications and documents. AI reviews and drafting use the allowance stated for your purchased plan, unless your account has included access. Account holders must be 18 or older. Availability through the app stores is subject to their review and distribution processes.
Store prices and purchases
Before you confirm a purchase, the app displays the store's actual localized price, product inclusions and billing period. Apple or Google processes the payment through your store account. Purchases provide the stated preparation tools and AI allowances; government fees, immigration advice, human reviews and approval guarantees are not included.
Allowances
Quick Check covers one document review. Deep Review covers one application document-set review. The application package provides three document-set reviews and one draft for one application. Seven-, fourteen- and twenty-one-day passes provide non-renewing preparation-service access for one application for the stated number of days, starting at purchase. The respective service limits are up to three, five and eight combined AI requests during that period. These passes do not renew automatically and do not create a separate bank of review credits. Monthly and annual subscriptions provide ten combined AI requests each month for one application. An annual payment does not make 120 requests available at once. Unused monthly requests do not roll over.
Couple and family packages provide three document-set reviews and one draft per application, for up to two and five applications respectively. The five- and ten-review credit bundles provide five or ten single-document reviews across applications. One-time review and family credits have no time expiry. A timed pass ends after its stated service duration; unused capacity under that pass does not continue after the service period. Completed or processing requests count toward their allowance; failed requests that are released do not. Restoring or reinstalling does not replenish spent credits or restart a pass.
Subscriptions, cancellation and refunds
Monthly and annual subscriptions renew automatically until cancelled through the store. The store confirmation shows the price and renewal terms. Use Plans → Manage store subscriptions to manage or cancel through Apple or Google. Cancellation stops future renewals; it does not itself refund a completed payment. Refund requests follow the relevant store process and applicable consumer law. A refunded or revoked purchase no longer provides its allowance. These terms do not limit statutory consumer rights.
Purchase access and recovery
Use the same VisaClarity account and store account when restoring purchases. Store verification may take time. If a purchase succeeds but the allowance does not appear, use Refresh store plans and balance or Restore purchases, then contact support; do not buy again to resolve a verification delay. Purchases stay with the original VisaClarity account. Deleting that account removes access to its allowances and does not transfer them to a new account. Cancel a subscription separately before deleting your account.
File and application limits
Current limits include 20 applications, 12 documents per application, 8 MB per file and 12 MB total per application. A purchase does not increase these storage limits unless expressly stated.
Availability and your next step
Keep your original documents and check deadlines independently. Access can be interrupted and AI output may be incomplete or incorrect. We may restrict misuse or access that threatens security. You may stop using the service and delete your account at any time. Account deletion does not cancel any store subscription. Nothing in these terms removes rights or remedies that cannot lawfully be excluded, including applicable consumer protections. New Zealand law applies subject to mandatory rights in your location.